Problems upon receipt

Is there something that does not meet the quality requirements on receipt of your order? Please contact our customer service directly. We do our utmost best to always offer a suitable solution!

Warranty period

We supply high-quality products that are prepared with love and passion. All our cheeses are immediately freshly sealed after cutting and we offer a 60-day fresh guarantee on sealed packaging. Before shipping we make sure the products are properly sealed.

Step-by-step warranty plan

To be eligible for the warranty, you must complete the following steps:

  • Report to our customer service that a product is not satisfactory.
  • Discuss the problem.
  • Our employee will indicate which next step or solution is offered
  • The conversation will be confirmed by e-mail and you can return the product if necessary.


Are you still not satisfied with the item or our service? Please let us know and contact one of our customer service representatives. Our customer service can be reached at 06-13733805, Monday to Friday 08:00-20:00.
You can also send an e-mail to You will receive a response within 48 hours in accordance with the general terms and conditions.